Every freight delivery process has thousands of companies involved in the movement of goods which makes it difficult (if not impossible) to manage the tracking and tracing of shipments. Many forwarders end up paying for staff to keep web-based track and trace systems up to date – otherwise, offering real-time information simply isn’t possible. Updating clients on the phone can also be time-consuming and cumbersome; customer service suffers when forwarders end up having to call customers back or put them on hold while they search for information.
In order to maximize profits and gain the vital competitive edge over rival firms, it is crucial that freight forwarding businesses capitalize on the latest technology which in the case of the Track and Trace process is software that can track and trace your client’s parcels or packages throughout the delivery process.
Track and trace software can effectively streamline your Freight Forwarding business’ entire system and make considerable additions to the bottom line. The software will effectively cut out unnecessary time-wasting elements that may exist within your current system, thus chopping off dead weight that slows productivity and bites into your profit.
Not only is track and trace software extremely useful in maximizing the efficiency of your delivery and collection process, but the software also allows your firm to give far better customer service. With track and trace software you will be able to inform your client of a package’s exact position, thereby giving a far more accurate estimated time of arrival, or controlling a situation where a slight hiccup could have wreaked havoc on your delivery schedule, but now with the assistance of track and trace software you will be able to nip a problem in the bud – putting your delivery back on schedule.
Apart from this, since it allows meticulous tracking of the entire delivery process, it allows companies to note what challenges are faced during the process, thereby offering the additional benefit of identifying and tracking supply chain weaknesses and converting them into strengths.
Features:
Axe Bpo’s Track and Trace system, designed by our experienced team with the aim of optimizing the entire delivery process for our clients, offers the following features:
Querying appropriate parties to determine shipment location/status
Updation of your operating system with shipment status
Advise on any delays so you can be proactive in updating your clients
Benefits:
Our Track and Trace software offers the following benefits:
- Increases operational efficiency
- Saves time
- Considerable Cost reduction
- Faster, more reliable services increasing customer satisfaction
- Immediate recognition of obstacles in the delivery process
- Transnational pricing
Track your shipments smartly! Let us take care of your track and trace process so you can focus on your business. Contact us for a free trial of the service.